LinkedIn boilerplate reply to my bug report
I submitted a news item for a LinkedIn group I manage, and ran into an issue with the maximum submission length being inconsistent. As a nice and helpful netizen, I submitted this bug report to LinkedIn via their Contact Us form:
When I go to "Submit and share a news article" for a Group, the Summary: reads "Only the first 250 characters will be displayed."
However, as I type, LinkedIn starts complaining when I exceed 200 characters, not 250.
And here is the reply I received from LinkedIn, some 36 hours later:
Response (LinkedIn - Katie) 08/04/2009 02:09 PM
Thank you for contacting LinkedIn Customer Support.
I am sorry to hear you are experiencing problems on the LinkedIn site. There are a few options I would suggest you try initially. After completing an item below, please check to see if the issue has been resolved before trying the next solution.
Option 1: Click on âSign Outâ at the top of your LinkedIn homepage then sign back into your account to see if this corrects the issue.
Option 2: Clear cookies from your current browser using the link Iâve included below then sign back into your account to see if the issue has been resolved.
Option 3: Use a different Internet browser to access LinkedIn. Some issues are browser specific. Trying a different browser could be a quick resolution to your problem and help isolate the issue down to that browser. LinkedIn will work best with the latest versions of Internet ExplorerÂ®, SafariÂ®, and FirefoxÂ® (excluding beta versions). If you do not have the latest browser version, Iâd suggest downloading the most current update. Once you have downloaded a new browser, log into your account and see if the issue has been resolved.
Instructions for Clearing Cache and Cookies Answer Link: http://linkedin.custhelp.com/cgi-bin/linkedin.cfg/php/enduser/std_adp.php?p_faqid=1285
If the issue persists, please reply to this message and attach a screenshot of the page showing the problem you are experiencing. This will help me further investigate the issue.
Answer Title: Creating a Screen Shot Answer Link: http://linkedin.custhelp.com/cgi-bin/linkedin.cfg/php/enduser/std_adp.php?p_faqid=223
I look forward to hearing back from you should you need further assistance.
Katie LinkedIn Customer Support
For crying out loud LinkedIn, this is a server-side site bug. I'm not "experiencing problems". Your site is. And no amount of signin' out, cookie clearin' or browsers changin's gonna fix your silly issue. Go in the code, find the line that counts "200" characters and change one character so that it counts 250. How hard can it be to do that?
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